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Terms & Conditions

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any courses or items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All products are sold within and distributed from the United Kingdom using the currency of £sterling. Please note that any agreement between us will be governed by and construed in accordance with the laws of England and Wales and, by ordering items from
www.teamwalking.co.uk, you agree to this and submit to the non-exclusive jurisdiction of the courts of England and Wales.

We accept the following credit and debit cards over the internet: Visa, Mastercard and Visa Debit; you can also pay using PayPal. We do not charge for any product until a Confirmation Email, with our Booking Form (including our Terms and Conditions) and Walk or Course Overview has been sent to you via email.

When Order Notifcation is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a Confirmation Email, detailing the activity you have booked as well as a copy of our Booking Form (which includes our Terms and Conditions) and Walk or Course Overview
; once this has happened then you are bound by our Terms and Conditions. With regards to books, maps, compasses and merchandise, we will indicate acceptance of your order, and hence a contract between us, when we send you a Confirmation Email. Once this has happened then you are bound by our Terms and Conditions. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling PRICING & CURRENCY
All products are sold at the price indicated within this website (
www.teamwalking.co.uk), in £Sterling. There are no post and packing charges for any outdoor courses or adventures. For books, maps, compasses and merchandise, there is free shipping to UK addresses, £3 per item to EU addresses and £5 per item to Rest of World addresses.
Delivery Schedule Please allow 7 workings days for your Confirmation Email (including Booking Form) to be sent to you via email once payment has been received, or for your books, maps, compasses or merchandise to be sent out to you (using Royal Mail second class post).
Fully Booked If your activity is fully booked, then please choose another similar activity from our website www.teamwalking.co.uk.
Credit Card Security Shopping with www.teamwalking.co.uk is secure. All transactions take place through SagePay, HSBC's secure card processing preferred supplier or PayPal. This site has been verified by SecurityMetrics as SAFE.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01423 871750 (International +44 01423 871750) or write to us at TeamWalking, 102 Leeds Road, Harrogate, HG2 8HB, United Kingdom

Valley, Hill and Mountain Walking (Adventurous Activities)

Hill & Mountain environment - Hill and mountain walking are adventurous activities with a danger of personal accident and/or injury. Part of the attraction of valley, hill and mountain walking is the challenge of tackling different terrains, landscapes and weather conditions; indeed, risk is often an integral part of the activity. Every effort is made to minimise potential risks & hazards; however, the very nature of valley, hill and mountain walking involves a certain level of inherent and unavoidable risk of personal accident and/or injury. The most common accident and/or injury in the outdoors include slips, trips and falls, as well as personal injury such as blisters, strained muscles, scratches & stings, sunburn, getting cold and varying degrees of personal discomfort due to weather/ground conditions (these are just examples and is not an exhaustive list). Of course, more serious accidents/injuries may occur due to the natural environment (steep, uneven, rocky, wet, slippery ground), personal health issues and extreme weather conditions. By taking part in this activity, you are aware of and accept these risks.

All walks will involve a varying degree of uneven & rough terrain, muddy/rocky/wet ground, fields, riverside, woodland, remote open country, high ground, hills, moorland and mountainous terrain, stiles, stream crossings, roads and lanes, farms and livestock as well as a number of ascents/descents, some of which may be steep and sustained. We may also encounter adverse weather conditions on the walk, as well as darkness and/or poor visibility. 

Walking and outdoor activities can be strenuous. Never underestimate the strenuous nature of walking particularly when this is combined with the natural environment, hill and mountainou terrain and the elements. 

 

Fitness and Experience - Most of our walks require no previous hill-walking experience as full guidance will be given; walks are ‘pitched’ according to the experience and average fitness levels of the group. Some of our Outdoor Courses do require some previous hill-walking experience (NNAS Silver/Gold awards, Mountain Skills, Compass & Contours & Relocation courses). A reasonable level of fitness and ability is required as the natural environment can be demanding at times. Our mountain walks, challenge walks and walking holidays require a good level of fitness and stamina.

All participants must provide suitable outdoor footwear, preferably walking boots, with sturdy cleated soles and ankle support. 

All participants must provide full, complete and accurate information on their Booking Form, including any medical conditions, special requirements, allergies and/or recent illnesses; participants must inform the Walk Leader of any changes to their personal information (including medical information) that have occurred between signing their Booking Form and the day of the walk.

Mark Reid or his freelance Mountain Leaders (Walk Leaders) accept no responsibility for personal accidents or injury or for loss or damage to personal effects unless caused by their negligence as Walk Leaders. We strongly recommend you have adequate personal insurance cover for accident or injury, as well as travel insurance in case of cancellation.  

All participants must take heed of any safety information, guidance or hazard warnings given by the Walk Leader during the pre-walk briefing or whilst on the walk.

As this is an Adventurous Activity, then we operate a no alcohol and no smoking policy.

Dogs are not permitted on any of our walks. This is due to ground nesting birds, livestock & other walkers/countryside users.

The Walk Leader reserves the right to refuse to take a participant whom they consider will be unable to complete the planned activity, is wearing unsuitable clothing, ignores direct safety instructions from the Walk Leader or whose behaviour falls below an acceptable standard that puts others within the group at risk.

Accommodation, Food & Travel - You must book and pay for any accommodation, food and/or travel (the 'service provided') directly yourself. The contract for the service provided is between the person making the booking and the service provider.

Payments - full payment is required prior to the outdoor course or activity (the ‘event’) to secure your booking.

Transfer of Booking – You may transfer your booking to another advertised date (subject to availability) subject to the payment of the following transfer fees:

  • Within 14 days from the date you paid for your booking (‘date of booking’) – free transfer
  • After 14 days from date of booking & over 28 days before the event – additional payment of 10% of the cost of the event.

  • 14 - 28 days before the event – additional payment of 25% of the cost of the event.
  • 7 – 14 days before the event – additional payment of 50% of the cost of the event.
  • Within 7 days of the event – additional payment of 75% of the cost of the event.

These transfer fees are payable at the time of transfer (plus any price difference). All transfers must be made prior to the event.

Cancellations - You may cancel your booking any time within 14 days from the date you paid for your booking ('date of booking'), and we will refund the cost of your booking in full. All cancellations must be confirmed in writing by email, text or post (your refund will be sent to you within 14 days). Cancellations after 14 days from the date of booking will be subject to the following cancellation charges (which will be deducted from your refund):

  • Within 14 days from the date you paid for your booking (‘date of booking’) – full refund
  • After 14 days from date of booking & over 28 days before the event cancellation charge of 25% of the cost of the event.
  • 14 – 28 days before the event – cancellation charge of 50% of the cost of the event.
  • 7 – 14 days before the event – cancellation charge of 75% of the cost of the event.
  • 1 – 7 days before the event or non attendance – cancellation charge of 100% of the cost of the event.

The event may be cancelled by the Walk Leader within 48 hours of the event due to adverse weather conditions or forecast. If the event is cancelled by the Walk Leader then the event will either be rescheduled for another date, your booking transferred to another advertised date or a credit note issued to be redeemed within 12 months against any TeamWalking event. The decision to cancel the event lies solely with the Walk Leader. In the event of cancellation by the Walk Leader, then TeamWalking’s liability is limited to the cost of your chosen activity only. We recommend you have adequate travel insurance in case of cancellation.

The pre-planned routes may be subject to change whilst on the walk due to adverse weather conditions, pace of the group,   fitness and ability levels, accidents or injuries etc. In extreme circumstances the walk may be terminated. Once the walk has commenced then any such changes to the pre-planned walk are deemed to be part of the event. The decision to change or    terminate the walk lies solely with the Walk Leader. 

All participants must be aged 18 years or over. Under 18s (minimum age 14) may attend if accompanied by a parent or legal guardian, and with prior agreement with TeamWalking as some of our activities are unsuitable for under 18s.

 

These Terms and Conditions must be read in conjunction with the relevant Walk or Course Overview, which gives more details of the chosen activity; together the Booking Form and the Walk or Course Overview form the contract between us. Please see the relevant Walk/Course Overviews for full details (available upon request or via our website teamwalking.co.uk; a copy will also be sent to you with your Confirmation Email). 

By ticking the Terms and Conditions box whilst making your transaction on this website, you confirm that you have read through, understood and accepted these Terms & Conditions, and that you are fully aware of the type of activity you have chosen to take part in.

Consumer Contracts Regulations (2014) If you are not entirely satisfied with the products you have ordered then please contact us in writing within 14 days of the date of booking and we will refund your payment in full. This policy is in accordance with the Consumer Contracts Regulations 2014. More information can be found at Government Website

TERMS AND CONDITIONS UPDATED 18/09/17